A photo of Keri smiling in front of a graffiti wall

What I do


Two people pointing their pens at a tablet screen on a desk
Plan research

Any good research starts with a good plan.
I work with you to define what you want to learn about people in relation to your digital product or service. I put all of this into the research plan including the research methodology and possible participant recruitment approaches.

A laptop and a notebook on a desk with a whiteboard in the background
Conduct research

There are many ways you can do research. I choose from a range of methods to most effectively learn what’s needed in the time we have. I use qualitative methods like interviews and usability testing to quantitative surveys or card sorts. Methodologies are effectively combined to give a fuller picture of what is happening with users and why.

A tablet screen on a desk showing a pie chart and line graph
Share findings

Communicating research insights with clarity is key to creating changes that make an impact and improve user experience.
I share and communicate research findings in a way that best suits your team to help you take action.

Blog posts


Organisations I’ve worked with

Education and skills funding agency logo
NHS digital logo
Ministry of justice logo
HM revenue and customs logo
Department for education logo
Department for transport logo